Concierge Healthcare Customer Service

We are seeking experienced Customer Service Representatives to provide high-quality support in a fast-paced contact center environment. This is a remote/work-at-home opportunity supporting customers across the New York market.

Candidates should have f amiliarity with New York City and the five boroughs to effectively support customer needs and provide a strong service experience.

Responsibilities

Respond to customer inquiries via phone and internal systems in a professional and timely manner; Document all customer interactions accurately within tracking systems; Research and resolve inquiries related to accounts, services, eligibility, claims, billing, and general support; Strive to achieve first-contact resolution whenever possible; Escalate complex or sensitive issues appropriately and ensure follow-up and closure; Assist customers with account updates and service requests; Support onboarding and orientation activities for new customers; Conduct outbound outreach initiatives and follow-up activities as assigned; Utilize multiple systems and computer-based resources efficiently; Maintain professionalism and composure when handling escalated interactions; Meet productivity, quality, compliance, and attendance expectations; $18/hr

Requirements

High School Diploma or equivalent required; Minimum 3 years of experience in a high-volume call center or customer service environment; Experience supporting customers within healthcare, insurance, medical office, or related industries preferred; Familiarity with New York City and the five boroughs required; Strong verbal and written communication skills; Excellent problem-solving and customer service abilities; Ability to multitask and navigate multiple systems simultaneously; Ability to work independently in a remote environment