Concierge Internship

About Collegio alla Querce, Auberge Collection

Collegio alla Querce, Auberge Collection is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel’s gracious, 16th-century buildings are set in breathtaking terraced gardens. Perfectly placed in the city to offer the best of two worlds, the hotel offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites. Multiple dining venues and event spaces include La Gamella, a fine-dining Italian restaurant with The Chef’s Table at its heart, mischievous Bar Bertelli, housed in the former principal’s office, poolside Cafe Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro. Aelia Spa, the first-ever spa in partnership with Furtuna Skin, is a nature-ensconced haven dedicated to holistic wellbeing. The resort will also host a range of connection-driven experiences revealing Florence’s multifaceted Renaissance spirit.

For more information: https://auberge.com/collegio-alla-querce/

Connect with Collegio alla Querce, Auberge Collection on Instagram and Facebook @CollegioAuberge and #AlwaysAuberge

Starting in February 2027, as a Concierge Intern, you will support the Concierge team in creating thoughtful, personalized experiences that allow our guests to discover the best of Florence and Tuscany. Through authentic recommendations, attention to detail, and heartfelt service, you will contribute to making each guest’s stay truly memorable.

This list is not exhaustive; additional tasks may be assigned based on departmental needs.

€600/monthly are provided as reimbursement of expenses.

Responsibilities

Assisting the Concierge team in providing personalized recommendations and arranging bespoke experiences, activities, and excursions for guests.; Supporting the coordination of restaurant reservations, private tours, transfers, and other guest requests.; Researching local attractions, cultural events, restaurants, and exclusive experiences to enrich our guests’ stay.; Assisting in the preparation of personalized itineraries and guest information, ensuring accuracy and attention to detail.; Supporting the coordination of special requests and guest arrangements, collaborating closely with other hotel departments and external partners.; Participating in the daily operations of the Concierge desk, shadowing experienced team members, and learning how to anticipate guests’ needs and deliver seamless service.; Contributing to the development and maintenance of relationships with local partners to ensure access to exceptional and authentic experiences.

Requirements

Previous experience in a similar role within a luxury hospitality environment is considered a plus.; A degree or current studies in Hospitality, Tourism, or a related field are considered a plus.; Strong communication and organizational skills, with a genuine passion for guest service.; A natural curiosity for Florence, Tuscany, and their cultural, culinary, and artistic heritage.; A warm, polished, and professional attitude, with a genuine desire to create meaningful guest experiences.; Proficiency in English is required, additional languages are considered a plus.