Concierge

Perched in the heart of Telluride’s Mountain Village, Madeline Hotel & Residences, Auberge Collection is a luxurious alpine retreat that blends the spirit of the Rockies with Auberge’s signature warmth and sophistication. Surrounded by the majestic San Juan Mountains, the resort features 83 guest rooms, suites, and 71 private residences, each offering elevated design and sweeping mountain views.

Madeline pairs unrivaled ski-in/ski-out access with curated amenities, including Crest Club, the newly debuted private ski club, a dedicated Ski Valet, the Alpine Swim Club with heated pool and outdoor lounges, a full-service spa, fitness center, and an open-air ice rink. Distinctive dining experiences include the mountain-inspired Black Iron Kitchen + Bar and the elevated aprés destination, Timber Room. Following a dramatic property-wide redesign in 2021, Madeline invites guests to experience modern mountain luxury in one of America’s most iconic alpine destinations.

The Hourly rate for this role starts at $23 per hour + commission.

For more information: auberge.com/madeline

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We are seeking a knowledgeable and enthusiastic Concierge to join our team. The Concierge will be responsible for assisting guests with various inquiries, making reservations, and providing recommendations to enhance their stay. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for hospitality

Responsibilities

Greet guests upon arrival and provide them with information about the hotel's amenities and services; Assist guests with restaurant reservations, transportation arrangements, and local attractions; Provide recommendations for dining, shopping, and entertainment options; Handle guest inquiries and resolve any issues or concerns promptly and professionally; Maintain a neat and organized concierge desk and lobby area; Collaborate with other hotel departments to ensure guest satisfaction

Requirements

Previous experience in a customer service role, preferably in a hotel or hospitality environment; Excellent communication and interpersonal skills; Knowledge of local attractions, restaurants, and transportation options; Strong organizational skills and the ability to multitask; Proficiency in Microsoft Office and reservation management software; Flexible schedule, including evenings, weekends, and holidays