Concierge

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate Guests’ needs and make informed suggestions will ensure they have a truly memorable stay.

This is a casual seasonal position running from November to end of March.

Starting Rate of Pay: $21.30 per hour

We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $26.30

Responsibilities

Consistently offer professional, friendly and engaging service; Assist guests with mail, messages, and any plans or arrangements they require; Assist with any plans or arrangements the guest intends to make during their stay; Assist guests regarding hotel facilities in an informative and helpful way; Follow department policies, procedures and service standards

Requirements

Previous customer related experience an asset, ideally in a Concierge role; Must possess a professional presentation; Must possess outstanding guest services skills and sophisticated verbal & written communication skills

Benefits

Subsidized staff accommodation provided; Complimentary meal in our staff cafeteria per shift; Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide