Concierge

Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for providing assistance to residents, guests and vendors in the community.

Schedule: Monday, Friday, and rotating Saturdays (3 pm - 11 pm)

- Greet residents and provide general assistance to visitors, prospective residents, and families.
- Answer telephone calls.
- You may be asked to ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.
- Process reports for such things as work orders, incidents and concerns.
- You will receive packages, plants, prescription drugs, etc. and deliver or hold as requested.
- Maintain the sign in/out log for the issuance of community keys, and gate passes.
- You will assist other departments with administrative functions.
- Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction.
- Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Requirements

Three (3) months of related experience is preferred.; You need to be able to communicate clearly and effectively in English.; You have highly proficient computer skills. Proficiency with Outlook, Excel and Word is required.; You are compassionate, professional, kind, engaging, empathetic and helpful.; You have the ability to work as a part of a team and handle multiple tasks efficiently.; You possess the ability to make independent decisions when circumstances warrant such action.; You can maintain a positive and friendly demeanor toward the residents and your co-workers.