Concierge - Quercus

Quercus is a luxury destination hotel and culinary experience set on over 4,000 acres in Gay, Georgia. As the only Relais & Châteaux property in the state, Quercus offers an intimate, all-inclusive stay centered on exceptional service, nature, and seasonal cuisine.
With just four private cabins, the property delivers a highly personalized guest experience, complemented by curated outdoor activities, wellness offerings, and a dynamic culinary program at Uberto led by acclaimed chef Ryan Smith.
At Quercus, we are committed to thoughtful hospitality, attention to detail, and creating meaningful, memorable experiences rooted in a strong sense of place.

Responsibilities

Greet and welcome guests with professionalism and warmth, providing assistance with inquiries and requests; Manage and coordinate a variety of guests requests, including reservations, transportation arrangements, dining, and activity planning; Respond promptly to phone, email, and in-person inquiries, ensuring all requests are documented and prioritized appropriately; Coordinate with external vendors, service providers, and partners to fulfill requests and resolve issues; Maintain detailed records and databases of guest preferences, requests, and service history; Troubleshoot and resolve guest concerns with professionalism and empathy, escalating complex issues when necessary; Manage schedules and calendars to optimize service delivery and ensure timely follow-up on all requests; Perform administrative tasks including correspondence, data entry, and report preparation; Uphold the highest standards of confidentiality and discretion in all client interactions

Requirements

Proven customer service experience in a hospitality, corporate, or luxury service environment; Excellent verbal and written communication skills with the ability to interact professionally with diverse clientele; Strong organizational and time management skills with the ability to multitask and prioritize effectively; Proficiency with computer systems, reservation software, and office technology platforms; Problem-solving abilities and resourcefulness in addressing guests needs and concerns; Attention to detail and accuracy in managing requests and maintaining records; Professional demeanor with a guest-focused mindset and commitment to service excellence; Ability to work independently and as part of a team in a fast-paced environment