Consumer Support Professionals: Questionnaire on Administrative Workarounds

Paid research study on everyday administrative hurdles consumers encounter, involving an independent, eight-question written survey completed asynchronously through a secure online platform.

Responsibilities

Complete an eight-question written survey about consumer administrative problems; Describe a recent, anonymous example of a recurring issue you have observed; Estimate the time, financial cost, and frequency of current workarounds; Identify professional, legal, or privacy limits that a new software tool would need to respect

Requirements

Recent professional or volunteer experience assisting consumers with administrative tasks; Adults with recent, direct experience helping consumers navigate administrative tasks; Ability to clearly distinguish between observed facts and estimates; Comfortable providing detailed written responses independently; Commitment to maintaining consumer privacy by omitting identifying details

Benefits

Paid study; $11 one-time payment