Content Reviewer - (6 months contract)

Mudah.my is part of Carousell Group, the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. 6 months contract with potential extension.

Responsibilities

Review and manage user-submitted content (text, images, video, listings, etc.) to ensure compliance with content guidelines and platform policies, including pre/post moderation and escalation handling; Identify and take appropriate action on content that violates guidelines (e.g., removal, rejection, flagging); Maintain accuracy, consistency, and productivity while meeting defined KPIs and SLAs; Conduct research on ads to identify misleading, spam, or fraudulent content based on current market trends, market knowledge, and online behavior; Collaborate with team members to resolve ambiguous cases and escalate issues according to internal procedures; Provide feedback on recurring issues and suggest improvements to review policies or workflows; Collaborate across teams to improve user experience and address content-related issues; Participate in training, calibration, and quality improvement initiatives

Requirements

Fresh graduates or candidates with 1-2 years of experience in Content Moderation; Strong communication skills in English and Malay (spoken and written); Basic knowledge of Microsoft Office and/or Google Workspace tools; Strong attention to detail and logical thinking skills; Ability to work independently and manage high volumes of moderation tasks; Willing to work on rotational shifts (5 days work, 2 days off | 8AM – 5PM; 11AM – 8PM), including weekends and public holidays as scheduled; Comfortable with a hybrid work arrangement (2–3 days in office per week)

Nice to have

Mandarin language skills; Familiarity with internet culture, online marketplaces, and market trends; Knowledge or experience in the property/real estate field