Coordinator, Analytics (Strategy) | TB Rays

The Coordinator, Analytics (Strategy) supports data analysis and reporting for the project, with a focus on ticket sales, premium seating, and service. Reporting to the Manager, Data & Analytics, this role helps track performance, analyze customer and prospect behavior, and provide insights that support revenue, retention, and the customer experience. The Coordinator will work closely with ticket sales, premium seating, service, CRM, and project leadership to maintain reporting, monitor key performance metrics, and support data-driven decision-making.

Responsibilities

Support analytics and reporting for ticket sales, premium seating, and service; Build and maintain recurring reports, dashboards, scorecards, and performance tracking; Analyze customer, prospect, sales, and service data to identify trends and opportunities; Track sales activity, pipeline performance, conversion rates, sales pace, inventory, and other key revenue metrics; Support customer segmentation, lead scoring, and prospect prioritization; Analyze service activity to identify retention, renewal, upgrade, and engagement opportunities; Support forecasting, goal tracking, pipeline analysis, and sales performance measurement; Prepare reports, presentations, and data visualizations that clearly communicate findings to project stakeholders; Partner with CRM and data teams to gather, validate, and organize data for analysis; Perform routine data-quality checks to help ensure reporting is accurate and reliable; Monitor key performance indicators and surface notable trends, risks, and opportunities; Support recurring business reviews, ad hoc analyses, and special projects as assigned

Requirements

Strong analytical and problem-solving skills with the ability to interpret data and identify meaningful trends; Strong proficiency in Excel; Strong attention to detail and commitment to data accuracy; Strong written and verbal communication skills with the ability to clearly summarize analytical findings; Ability to manage multiple priorities and collaborate effectively in a fast-paced, cross-functional environment

Nice to have

Bachelor’s degree in business, analytics, marketing, economics, statistics, sports management, or a related field (equivalent relevant experience will be considered); 1-3 years of relevant experience in business analytics, sales analytics, business intelligence, revenue operations, or a related field; Experience with Tableau, Power BI, or similar reporting tools; Familiarity with SQL or comparable querying tools; Experience with Salesforce or another CRM platform; Experience with Ticketmaster or another ticketing platform; Familiarity with sales reporting, forecasting, segmentation, retention, or performance measurement

Benefits

Competitive pay, commensurate with experience, skills, and qualifications; Possible eligibility for an incentive; Medical, dental, and vision insurance; Life and disability insurance; Paid vacation; 401k plan