Copy Clerk/Technician

Welcome to ARO!

Administrative Resource Options (ARO) is a leading international outsourcing firm specializing in office services management. We are a privately held, certified woman owned business and have a presence in 28 states nationwide as well as 4 provinces in Canada. Our services include copy/print, mail and package handling, reception, printer/copier fleet management, and office supply management.

We offer a full complement of employee benefits including medical, dental, life and 401(k) with employer match. We also offer some unique benefits such as paid time off for charity work (Charity Leave) and Donate for Life organ donor recognition. We are celebrating our 25th year in business and planning for continued growth.

Responsibilities

Remove and install devices and fully configure to an agreed standard (Global Standard Configuration from Certification), including local requirements (A4, Vs Letter, clean room paper, new printer signs/labels, etc.); Manage routed HP tickets that are not Solutions issues; Work with end user and HP; Perform troubleshooting with the end user coordinating HP's and Customer's technical support until the ticket is resolved or deemed closed; Count paper stock at every device; Clean devices and copier areas; Ensure all safety rules and guidelines are met when lifting/installing/uninstalling; Ability to lift 50 pounds; Drive to various locations within the company; Clean driving record

Requirements

Ability to meet tight deadlines in a busy environment; Excellent customer service track record; Previous experience in a copy room or with copiers and printers; Problem solving skills; Excellent Customer Service skills