Core Crew (Front Desk & Sales) - Hollywood, CA

[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]'s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.

Responsibilities

Bringing [solidcore]'s CORE client experience to life (connecting, opening community, recognizing efforts, educating); Regularly interacting with clients and addressing their needs, expectations, and satisfaction; Responding to client requests and concerns promptly and effectively; Maintaining product knowledge for studio retail operations, class packages, beverages/towels, and promotions; Performing routine client-facing system tasks including account setup, scheduling, rebooking, package purchases, and general account needs; Communicating studio issues, events, or schedule changes to clients and team members; Assisting the Head Coach/Community Manager and Coaches in daily operations and keeping the studio clean; Notifying management of complaints/grievances and assisting in responses; Quickly addressing visible maintenance or equipment issues; Following up with client lists in Axle to meet monthly sales quota; Responding to client emails; Alerting coaches about client milestones and setting up the celebration board

Requirements

Energetic, outgoing, and personable; High school education; This is a part-time hourly position; Ability to lift up to 30 pounds and walk through all areas of the studio; Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours; Excellent interpersonal and communication skills; Outstanding customer service skills; Strong organizational skills; Careful attention to detail; Must be willing to initiate tasks and perform duties without direction; Ability to stand for long durations of time

Nice to have

Some college; 1 year sales experience; MBO experience; Passion for fitness, wellness, and the [solidcore] brand

Benefits

Opportunities to earn sales commission; Free drop in classes