Core Crew - Manhattan West, NY

solidcore is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing sales support to the Head Coach Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to solidcore's success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.

Responsibilities

Connecting with clients using the CORE client experience (warm welcome, opening connections to the community, recognizing efforts and milestones, educating about offers); Regularly interacting with clients, assessing their needs and satisfaction, and responding to requests and concerns promptly; Maintaining product knowledge for studio retail operations, including class packages, beverages/towels, and promotions; Performing routine client-facing system tasks such as account set-up, scheduling, cancelling, rebooking, and package purchases; Communicating studio issues, events, or schedule changes to clients and team members; Assisting the Head Coach Community Manager and Coaches in daily operations, including keeping the studio clean; Maximizing in-studio revenue through proactive client engagement and follow-up; Notifying management of employee or client complaints and assisting in responses; Quickly addressing maintenance or equipment issues visible to clients; Following up with client lists in Axle to meet monthly sales quota; Responding to client emails; Alerting coaches about client milestones and setting up the celebration board; Assisting with the heated modality experience, including rotating towels and mats, keeping storage stocked, and supporting laundry service; Following step-by-step cleaning protocols; Supporting the post-class reset for heated sessions, including equipment wipe-down and towel and mat turnover; Embodying solidcore's core values and new initiatives

Requirements

High school education, some college preferred; Ability to lift up to 30 pounds and walk through all areas of the studio; Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours; Excellent interpersonal and communication skills; Outstanding customer service skills; Strong organizational skills; Careful attention to detail; Must be willing to initiate tasks and perform duties without direction; Ability to stand for long durations of time

Nice to have

Some college; 1 year sales experience; MBO experience; Passion for fitness, wellness, and the solidcore brand

Benefits

Opportunities to earn sales commission; Free drop-in classes