Corporate Maintenance Analyst (non-shop)

The Corporate Maintenance Analyst is responsible for facilitating the timely progression of cars through repair events including the robust review and approval or rejection of repair estimates. In this position, the Corporate Maintenance Manager will act as the primary point of contact for a given shopping event ensuring all necessary documentation and support is provided to effectively repair UTC/Procor-owned equipment. The role also uses operational data, trend analysis, and continuous improvement methods to identify recurring maintenance issues, improve process consistency, support automation opportunities, and provide timely visibility to management.

Responsibilities

Review Billing Repair Cards for accuracy, compliance and consistency across shops and network; Ensure repair charges are appropriate via data analytics and detection controls; Ensure timely, complete and accurate lessee billing for lessee-responsible repairs; Escalate repair vs. scrap determination for repair candidates based upon approved parameters; Drive timely movement of cars through shop and serve as primary point of contact for shops to obtain information necessary to complete car repair; Obtain answers to shop repair questions by utilizing internal resources; Support frequent analysis and reporting of common maintenance items, using data to identify trends and continuous improvement tactics; Lead, execute and close remote and on-site shop audits; Participate in special projects as needed

Requirements

Excellent written and verbal communication skills; High degree of accuracy and attention to detail; Data analysis and reporting: Ability to analyze operational, repair, billing, and shop performance data to identify trends, recurring issues, root causes, and improvement opportunities; High proficiency with Microsoft Office software (Word, Excel, PowerPoint, SharePoint); Familiarity with industry quality and regulatory compliance requirements and knowledge of railcar repair practices, AAR Rules, FRA Regulations and railcar nomenclature; Self-starter with strong completion skills; Ability to travel up to 10% of the time; Bachelor's degree or HS Diploma with enhanced work experience; Minimum of 5 years' relevant work experience

Nice to have

Continuous improvement mindset; Experience identifying process gaps, documenting workflows, improving cycle time, accuracy, cost control, or customer service outcomes; Relevant work experience preferably within the railroad industry; Shop repair and/or equipment leasing experience preferred

Benefits

Comprehensive benefits package that may include medical, dental, vision, 401k matching, and more; Relocation assistance considered