Country Director of Sales Zambia

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are currently seeking a Country Director of Sales, Zambia to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As the Country Director of Sales , Zambia you infuse our dynamic Sales Team with an unparalleled level of strategic vision, a results-driven mindset, and an unwavering passion for elevating customer interactions. Your role as a leader is pivotal in steering our sales efforts to new heights, and your ambition sets the tone for achieving exceptional outcomes.

Overall Management/Leadership

Inducts all new and existing Hotel Sales teams on all Radisson Hotel Group policies and procedures.

Responsibilities

Strategically drives total profitable revenue and market share growth for the assigned Country.; Ensures that all opportunities (all segments) for the country are optimized from, to and within the region.; Proven track record in driving key hotel specific segments – Leisure, MICE, Corporate and M&E; The job incumbent should be active, proactive, analysing and achieving results in every respect.; All work will be in line with the country guidelines, business plan, Radisson Hotel Group corporate guidelines and service concepts.; To drive and work with the hotels sales teams in Zambia to drive strategic commercial activity.; Drive performance and market share from all country, regional and global accounts.; Represent Radisson Hotel Group at meetings as requested to support both sales and the country.; Manages all aspects of the hotel’s sales team initiatives.; Maximize the revenue and growth of the hotel by directing the revenue generates activities in accordance with the business plan.; Drive new business for your hotel.; Build effective and collaborative relationships with internal and external stakeholders to ensure all sales opportunities are maximized.; Ensures they familiarize themselves with product knowledge for the Country portfolio.; Maintain strong relationships throughout the area and hotels, sales, revenue, marketing and operations departments.; Lives and acts in accordance with the Radisson Hotel Group corporate values and company culture.; Utilizes leadership skills to help maximize hotel sales team’s productivity.; Ensures that they exceed client expectations.; Ensures that they act as ambassadors or Radisson Hotel Group, becoming acknowledged experts on market and customer issues within the territory of all Radisson Entities in Zambia. Sales Strategy and Delivery • Conducts regular meetings with the Regional Director of Sales, Africa and General Managers to set objectives, ensure that action plans are in place for the country and review performance of the hotel sales teams.; Identifies new business opportunities or strategies for the hotels in the country.; Creates and drives new sales plans when applicable within the country.; Achieves overall sales targets for all segments.; Implements strategies to facilitate market penetration for increased national and international production to meet increasing demands reflecting in the change and growth of the Company.; Monitors sales productivity by ensuring sales tools are used and always up to date.; Increases sales volumes and profitability by formulating and executing projects for all market segments for the country.; Analyses sales statistics to formulate and increase profitability.; Reviews market analysis to determine client needs, occupancy potential, desired and competitive rates etc.; Drive business with the focus on total profitable revenue.; New market and segment development and optimisation of the sales value chain

Requirements

Desirable University or tertiary qualification; 3 Years sales account management; 7 Years experience in the hotel industry; Excellent and fluent in English; Leisure Industry experience essential; Achieve sales goals by managing the sales team.; A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and sales productivity.; Commercially astute, multi-tasker who is motivated by challenge.; Driven and ambitious to increase productivity and sales volume with appropriate techniques.; Clear thinker with excellent communication abilities and attention to detail; Strong negotiation skills.; Ability to enhance the hotels community image.; It’s all about the experience and the sale, so say Yes I Can!