Creator Retention & Relationship Manager

DeoVR is building the next generation of Spatial Media, a new way people experience videos through interaction, multi-user presence, haptics, AI, and immersive storytelling. The role owns the post-acquisition lifecycle of immersive content creators across US and EU markets, focusing on ensuring creators successfully onboard, stay active, grow their audience, and evolve into long-term partners and advocates of the DeoVR ecosystem. Note: fully remote contract role. B2B only, work as an independent contractor with your own legal entity. Hiring process: HR Screening (30 min); Team Interview (30 min); Case task (2-4 hours); HM Interview (30 min); CEO Interview (30 min).

Responsibilities

Guide creators from onboarding to first upload, first payout, and full activation on the platform; Build and optimize onboarding flows, educational materials, FAQs, and live support touchpoints; Own creator retention metrics (D30 / D90 / D180) and proactively manage lifecycle health; Identify at-risk or inactive creators and run structured reactivation and win-back campaigns; Act as the primary contact for creators, especially premium and high-potential partners; Run regular 1:1s, check-ins, and structured growth reviews with creators; Design and execute co-marketing campaigns with creators across US and EU markets; Build and scale a Creator Ambassador Program and support creator-led growth initiatives; Develop and maintain an active creator community space to drive engagement and advocacy; Collect and synthesize creator feedback and bring insights to Product, Content, and Leadership teams; Collaborate cross-functionally with Acquisition, Product, Marketing, Finance, and Content Review teams to improve end-to-end creator experience

Requirements

Relevant experience in creator economy, content platforms, social media, or digital media ecosystems; Experience in creator partnerships, community management, customer success, or lifecycle and retention-focused roles; Strong analytical mindset with ability to work with retention, engagement, and growth metrics; Ability to structure processes and operate effectively in fast-moving, high-ambiguity environments; Strong communication skills with the ability to build trust and long-term relationships with creators globally; Fluency in English (B2 and above)

Nice to have

Experience with VR, immersive media, or 3D/video platforms; Experience building creator programs, ambassador systems, or community ecosystems; Experience working across multiple markets (US, EU, Asia)

Benefits

The chance to be part of a pioneering team in a rapidly evolving industry; Direct impact on the future of immersive media; Flexible working hours and remote-first culture; A team that values initiative, clarity, and collaboration; Access to all tools and tech you need; Unlimited DeoVR Premium; A work environment where ideas matter and people are treated with respect