Credit Control Analyst

About the role

Responsible for managing credit risk, collections, and query resolution across a key customer portfolio to support working capital optimisation. Drives process improvement initiatives, automation, and accurate reporting to enable strong team performance against monthly collection targets.

Key Responsibilities

This role operates on a hybrid work policy based at our Shared Service Centre in Cork, Ireland.

Responsibilities

Drive cross-functional dispute resolution workflows and root cause analysis with Sales and Customer Service, enforcing strict SLAs to prevent dispute escalation and minimise aged unallocated cash.; Evaluate credit holds and execute autonomous order release decisions within designated delegated authority limits, balancing commercial urgency with credit risk exposure.; Conduct periodic financial risk assessments and credit limit reviews for new and existing accounts using third-party risk data and financial statements, submitting recommendations for approval.; Monitor account balances and enforce compliance with agreed credit limits and payment terms through strategic stakeholder engagement.; Monitor and resolve unallocated cash and unapplied receipts promptly to ensure customer sub-ledgers accurately reflect real-time exposure.

Requirements

At least 12 months of experience in an Accounts Receivable (AR) or Credit Control environment.; Educated to at least Certificate or Diploma level.; Fluency in English with excellent written and verbal communication skills.; Experience with data analysis, modern AI, and automation tools.; Excellent numeracy and analytical capabilities with advanced proficiency in Google Workspace (Sheets, Docs) and/or MS Excel.; Hands-on experience with ERP systems (e.g., Oracle, Fusion, or Microsoft Dynamics) and credit risk evaluation.

Benefits

Health Care Contribution and a robust Pension Scheme for your future.; Employee Assistance Programme in place to support your wellbeing and trained peer mental health ambassadors on site.; Eye Care Contribution for your visual health.; Vacation days increase with service, alongside 2 Company Days.; Benefit from Flexible Working arrangements and family-friendly policies for work-life balance.; Professional Memberships paid (related to role).; Continuous professional development: time provided to attend professional updates specific to role.; We're an ACCA accredited training partner, offering top-tier professional development.; Parking is available on site for your convenience.; Join our Sports & Social Club for engaging activities.; Join our Sustainability, DE&I, Wellness Teams depending on your personal interest.; Corporate Social Responsibility (CSR) day per annum to support our local charities under Avery Dennison Granting Wishes Foundation.; Ad hoc small initiatives annually as guided by our various committees.