Credit Control Clerk

This role is with KLG, a global leader in international education. KLG is now owned by Inspirit Capital and continues to deliver world-class educational experiences through its international network of schools and university partners.

Kaplan Languages Group (KLG) is a world-class language education platform operating over 20 schools across 8 countries. We deliver premium academic, professional, and language travel programmes to students from over 140 countries. At KLG, we combine education with financial excellence to support our international growth.

We are seeking a motivated, detail-oriented Credit Control Clerk to join our international finance team. In this role, you will be responsible for the day-to-day collection of outstanding invoices, managing student and agency accounts, and ensuring timely payments. Reporting directly to the Senior Credit Control Clerk, you will play a key role in maintaining a healthy cash flow for our global operations.

Soft Skills

- Excellent communication skills, with a polite, professional, yet assertive telephone manner.
- Strong organizational skills to manage a high volume of emails and collection accounts efficiently.
- Resilience and patience when dealing with difficult payment conversations or cultural differences.

Responsibilities

Contact international customers (students, parents and partner agencies) via phone and email to secure timely payments.; Issue automated and manual payment reminders according to company credit policy schedules.; Manage incoming queries regarding invoices, payment methods and account balances, resolving them or escalating them as needed.; Maintain accurate notes and records of all collection activities and customer communications within the system.; Allocate incoming payments (wire transfers, credit cards, international platforms) to the correct customer accounts daily.; Perform regular bank reconciliations and clear unallocated cash in multiple currencies (GBP, USD, EUR, CHF, CAD).; Identify and flag billing discrepancies or disputed invoices to Sales and Operations teams for quick resolution.; Process credit notes and refunds in compliance with company policies and student visa regulations.; Monitor and review aging debt reports to identify overdue accounts that require immediate action.; Support the Senior Clerk and Team Leader with administrative tasks during month-end closing procedures.

Requirements

1-2 years of experience in Credit Control, Accounts Receivable or a high-volume Customer Service/Finance environment.; Experience in international environments, education, tourism or hospitality is a plus.; Educational background in Finance, Accounting, Business or equivalent practical experience.; Language skills: Full professional fluency in English is mandatory. Proficiency in any other language (French, German, Italian) is highly advantageous.; Comfortable using ERP systems and billing software. Intermediate knowledge of Microsoft Excel (sorting data, basic formulas).; High attention to detail with numbers, formulas and multi-currency transactions.