Credit Specialist

AWP is North America’s leading traffic control specialist. Our team of 6,500 professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon.

Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency.

The Customer Relations Credit Specialist will be responsible for leading the mission of protecting our customers’ people, business, and time across the AWP Safety enterprise. This role will work to align all current and future entities within the enterprise to ensure company standards are achieved by focusing on customer onboarding, maintaining and storing accurate customer credit profiles, and assisting with account resolution. The Customer Relations Credit Specialist is responsible for collaboration across all levels to achieve enterprise and organizational goals.

Responsibilities

Create and maintain accurate customer accounts in the appropriate customer system.; On-board new customers to ensure timely payments for services rendered.; Update and maintain customer pricing per each contract.; Effectively communicate with customers, sales teams, and internal management teams.; Handle confidential information and use discretion when processing credit applications.; Perform credit risk analysis to determine credit limits and credit worthiness.; Review lien waivers/releases for accuracy per entity as required.; Provide excellent customer service to internal and external customers.; Act as a resource for other functions within AWP; Provide training and support as requested; Perform other duties and/or special projects as assigned.

Requirements

High School Diploma or GED required; 3-5 years AR/billing experience preferred; Previous experience rating credit worthiness preferred; Works well independently, with little to no supervision required; Ability to work in a fast-paced environment and quickly shift priorities; Organized with an intense focus on accuracy and attention to detail; Problem-solving skills and critical thinking skills; Excellent written and verbal communication skills with the ability to interact effectively with all levels of management, employees and clients; Basic knowledge of accounting principles and terminology, strong math skills; Outgoing & assertive personality – not afraid to approach individuals; Proficient with Microsoft Office Products (Excel, Word); Experience with Microsoft Great Plains, Salesforce, SAGE, Prelude, American Contractors, TCR and QuickBooks software preferred but not required