CRM Solutions Engineer

As a CRM Solutions Engineer, you'll sit at the intersection of data, strategy, and customer engagement. Your primary job is to turn user data and business questions into actionable insights and concrete improvements to how Fever retains and grows its global user base. You'll define customer segmentation frameworks, measure the impact of engagement initiatives, automate reporting, and help translate analytical findings into CRM strategies that the broader team executes.

Responsibilities

Design and maintain customer segmentation models, cohort analyses, and behavioural analytics frameworks; Define measurement and attribution methodologies for CRM initiatives; Translate business questions into structured analyses and clear recommendations for non-technical stakeholders; Collaborate with Data Engineering and Product teams to build and automate reporting pipelines, dashboards, and data products; Work with the CRM execution team to define audience targeting logic, personalisation rules, and trigger conditions; Identify growth levers across the customer lifecycle (acquisition, activation, retention, win-back); Support cross-functional alignment between Marketing, Product, and Data teams on customer strategy and CRM roadmap priorities

Requirements

Bachelor's or Master's degree in a STEM field (Mathematics, Statistics, Physics, Engineering, or Computer Science); 2–5 years of experience in a data-analytical role (customer analytics, business intelligence, management consulting, or CRM strategy); Strong SQL skills; Python or R experience for data analysis and automation; Ability to build business cases and communicate data findings to non-technical audiences; Structured, hypothesis-driven thinking; High level of English

Nice to have

Spanish language skills; Consulting or analytics background at a top-tier firm (Deloitte, McKinsey, Accenture, BCG, or equivalent); Experience with BI tools (Tableau, Looker, Power BI); Familiarity with CRM or marketing automation platforms (Salesforce, SFMC, Braze, or similar)

Benefits

Attractive compensation package with room to grow; 40% discount on all Fever events and experiences; Free Candlelight voucher; Flexible remuneration with Cobee (meals, transport, training, nursery support, tax-exempt); Payflow: option to access part of salary in advance; Taxdown: help optimizing and filing taxes; Private health & dental insurance with Cigna, 100% covered by Fever; Wellhub membership up to the Silver plan, 100% covered by Fever; Language learning support (English and Spanish lessons); Hybrid work setup with central Madrid office; Snacks, drinks, and fresh fruit at the office