Customer Accounts Advisor

Customer Account Advisor plays a key role in assisting the Customer Accounts Department with lease agreement renewals. In this role you will also support the overall needs of the store by assisting other team members. You will have direct contact with customers and will act as a customer counselor for timely agreements and renewals. You'll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers. Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Responsibilities

Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments; Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone; Sell customers on the benefits of timely lease agreement renewal payments; Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals; Assist with merchandise returns and guest deliveries as directed by management; Clean and certify merchandise in the Quality Assurance Center for all items personally returned; Complete and maintain weekly vehicle maintenance sheet and route sheets daily; Load, secure and protect product in company vehicle; Safely operate company vehicle; Assist the Sales Team as needed; Any reasonable duties requested by management

Requirements

United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record); Must meet DOT requirements to obtain certification in required states (United States); Ability to work schedule of hours varying from 8 am to 9 pm; Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly; Excellent interpersonal and communication skills; High energy with the ability to effectively perform all functions of the store and multitasking effectively; Proper telephone etiquette; Uphold the Aaron’s Brand and protect company assets; Maintain a professional appearance; Proficient computer skills

Nice to have

Adaptable; Problem-Solver; Strong Initiative; Team Player; Customer-Oriented; Quick Thinker; Two years of retail/customer service experience preferred; High School diploma or equivalent preferred

Benefits

401(k) Plan; Life Insurance; Work Today, Get Paid Tomorrow; Paid Time Off; Exclusive Discounts; Direct Deposit; Sundays Off; Paid time off including vacation days, sick days, and holidays; Medical, dental and vision insurance; 401(k) plan with contribution matching; Career training; Competitive performance incentives; Advancement opportunities