Customer Accounts Advisor

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Responsibilities

Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments; Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone; Sell customers on the benefits of timely lease agreement renewal payments; Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals; Assist with merchandise returns and guest deliveries as directed by management; Clean and certify merchandise in the Quality Assurance Center for all items personally returned; Complete and maintain weekly vehicle maintenance sheet and route sheets daily; Load, secure and protect product in company vehicle; Safely operate company vehicle; Assist the Sales Team as needed; Any reasonable duties requested by management

Requirements

United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR (driving record); Canada at least the age of 18; Must meet DOT requirements to obtain certification in required states (United States); Ability to work schedule of hours varying from 8 am to 9 pm; Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly; Excellent interpersonal and communication skills; Strong multi-tasking, organizational, negotiation and persuasion skills; High energy with the ability to effectively perform all functions of the store and multitasking effectively; Proper telephone etiquette; Uphold the Aaron’s Brand and protect company assets; Maintain a professional appearance; Proficient computer skills

Nice to have

Two years of retail/customer service experience; High School diploma or equivalent

Benefits

Paid time off including vacation days, sick days, and holidays; Medical, dental and vision insurance; 401(k) plan with contribution matching; Life Insurance; Work Today, Get Paid Tomorrow!; Exclusive Discounts; Direct Deposit; Sundays Off; Career training; Competitive performance incentives; Advancement opportunities