Customer and Partner Marketing

We are looking for a Senior Manager of Customer and Partner Marketing to turn our customers and our commercial ecosystem into our most powerful go-to-market asset.

Exa's best marketing is the work our customers ship on top of us. Today that proof lives in scattered Slack threads, sales calls, and the heads of AEs. This role turns it into an engine: a steady supply of credible customer evidence, a reference bench sales can draw on without asking permission, and co-marketing with the commercial partners who influence how companies buy infrastructure.

You will own both sides of that coin. On the customer side: case studies, reference programs, advocacy, and the voice-of-customer loop that feeds product and positioning. On the partner side: joint launches, marketplace presence, co-authored content, and the mechanics of making a partnership produce pipeline rather than a press release.

While our Developer Relations team owns technical ecosystem integrations and the developer community, you own commercial partnerships: clouds and marketplaces, agencies and consultancies, and technology partners where the motion is co-selling and co-marketing rather than a merged pull request.

This is an AI-first role at an AI-first company. Interviewing customers, mining call recordings for proof points, and drafting a first-pass case study should be a workflow you build, not a queue you staff.

This role is preferred in-person at our San Francisco HQ.

Responsibilities

Own the pipeline that converts happy customers into published proof: case studies, quantified results, quotes, logo rights, and technical deep dives written for a developer audience.; Build the reference bench: a maintained, tiered pool of customers willing to take calls, speak on stage, and vouch in a deal.; Own the marketing side of commercial partnerships: cloud marketplaces, agencies and consultancies, and technology partners with a co-sell motion.; Own the systematic loop that captures what customers actually say (win/loss themes, adoption blockers, competitive mentions) and routes it to Product, PMM, and leadership.; Own the single source of truth for customer proof and partner assets, organized so a new AE can find the right story in under a minute.; Design and deploy AI-powered workflows (Claude, call-recording mining, enrichment, drafting pipelines) that compress the time from customer conversation to published asset.

Requirements

5+ years in customer marketing, partner marketing, or product marketing at a B2B technology company, with meaningful time at a high-growth startup. You thrive in ambiguity and don't need a playbook to get started.; Deep craft evidence: a portfolio of published customer proof you personally drove. You can point to specific case studies, name the metric in each, and explain how you got Legal and the customer to approve it.; Excellent writing. You can interview a staff engineer and produce something their peers will respect.; Comfort with technical subject matter. You do not need to code, but you need to hold your own on retrieval, agents, and APIs.; Experience running a reference or advocacy program that sales actually used.; Track record of co-marketing with commercial or platform partners, from joint plan through launch through measured outcome.; A proven AI builder mindset: you've shipped automations and internal tools using LLMs and workflow platforms, not just used ChatGPT.

Nice to have

Experience marketing to developers at an API-first or infrastructure company.; Cloud marketplace experience (AWS, GCP, Azure): listing, co-sell, and marketplace-sourced pipeline.; Experience running a customer advisory board.; Multimedia range: you've produced customer video or launch content, not just documents.; Familiarity with the AI tooling landscape and the agent ecosystem.

Benefits

Premium medical, dental, and vision coverage.; Monthly wellness benefit.; Monthly commuter benefit for our SF team.; Fertility and family planning: Reimbursement for eligible egg freezing and related medical expenses up to a $15,000 lifetime maximum.; 16 weeks of fully paid parental leave for all new parents, whether through birth, adoption, surrogacy, or foster placement.; Lunch and dinner served daily.; Office stocked with snacks, coffee, and health supplements.; Fresh bread from a local bakery every morning.; Weekly milk tea deliveries.; Monthly picnics and parties.; Visa sponsorship: We sponsor visas for exceptional candidates and welcome applicants from all backgrounds and locations.