Customer Care / Key Account Coordinator

We are seeking an experienced and highly organised Customer Care / Key Account Coordinator to join our National Customer Engagement Team, based in Moorabbin. You will support a portfolio of key national accounts and play an important coordination role between customers, suppliers, National Key Account Managers and Rexel branches across Australia.

Responsibilities

Provide exceptional day-to-day support to a portfolio of national customer accounts; Coordinate customer orders, quotations, deliveries, product enquiries and account requirements accurately and efficiently; Liaise regularly with Rexel branches, National Key Account Managers, suppliers and other internal teams; Build strong working relationships with suppliers to obtain pricing, product availability, lead times and technical or order-related information; Follow up outstanding orders, backorders, delivery issues and customer queries through to resolution; Support warm sales conversations, identify opportunities within existing accounts and help drive customer growth; Maintain accurate customer, order and account records within internal systems; Prepare reporting and customer information using Excel, PowerPoint and other business tools; Use initiative to resolve issues, improve processes and deliver a positive customer experience

Requirements

Previous experience in electrical wholesale, trade supplies, distribution or a comparable industry; Demonstrated experience dealing directly with suppliers, including product, pricing, availability and delivery enquiries; Experience in customer care, internal sales, account support, sales coordination or customer service; Excellent communication and relationship-building skills, both written and verbal; The ability to work effectively with stakeholders across a large branch and business network; Strong attention to detail, organisation and the ability to manage competing priorities; A proactive, solutions-focused approach to resolving customer and operational issues; Confidence using Microsoft Office, particularly Excel, Outlook and PowerPoint; A collaborative approach and genuine commitment to outstanding customer outcomes

Nice to have

Experience using the PRONTO ERP system

Benefits

Supportive, collaborative and inclusive team environment; Genuine learning, development and internal career opportunities; Access to the SkillUp learning platform and mentoring programs; Flexible work arrangements, including potential work-from-home options where appropriate; Recognition and reward programs, including the KUDO$ rewards and discounts platform; Paid parental leave; Wellbeing support and birthday leave; Opportunities to contribute to community and sustainability initiatives; Broad career pathways and potential mobility opportunities within a global business