Customer Content Specialist

Our Customer Content Specialist team consists of supportive and goal-driven professionals who are dedicated to helping our client base find success through our diverse portfolio of communications solutions. In this role, specialists will work directly with our clients to ensure their press releases are distributed to their desired target audience to help drive their corporate objectives. Working as a team, our specialists are the primary point of contact for our clients throughout the distribution process and act as product experts and strategists to align service offerings with a client's communication needs. Specialists also offer recommendations on content best practices to help increase engagement and visibility.

Responsibilities

Work directly with clients to ensure their press releases are distributed to their desired target audience and help drive their corporate objectives; Act as the primary point of contact for clients throughout the distribution process; Act as product experts and strategists to align service offerings with a client's communication needs; Offer recommendations on content best practices to help increase engagement and visibility

Requirements

1+ years of experience in content creation, customer service, or related field; BA degree in a communication-related field; Team player who is self-driven to exceed core metrics and department goals; Ability to work collaboratively with others within a hybrid work setting; Passion for customer service and finding fulfillment in helping others; Proven ability to master a product portfolio and position solutions to customers to impact revenue generation; Overtime and holiday coverage may be required based on business needs

Nice to have

Knowledge of SEO, AEO, GEO and content best practices; Expertise in PowerPoint, Canva, and public speaking

Benefits

Hybrid work model based on performance and career progression; Introductory training program for proprietary systems; Opportunities for career progression and advancement; Flexible Time Off; Evening and weekend shifts are eligible for pay differentials