Customer Development Manager (Costco)

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. The Customer Development Manager is responsible for the functional management, leadership and execution of all sales related activities for the Costco business. The individual will support the team with Nestle's Co. systems (Osprey) and with corresponding customers systems. This position is remote and will be supporting Costco items but with Washington State/Seattle area preferred.

Responsibilities

Develop strategic and winning relationships throughout Internal organization and Costco for both inline and .com success; Focus on retailer specific wins, including displays, distribution gains, ACV enhancement; Establish strong working relationships with all internal teams including Customer Strategy, Finance, Customer Service, shopper and digital teams; Develop detailed understanding of the Customers go-to-market model including Category Management strategy and E-commerce strategy and translate to internal organization; Deliver target budget plan and new product distribution goals; Execute brand and category growth strategy that aligns with the customer; Identify new opportunities for growth and develop strategic written sales plans; Build and manage relationships with Costco Buyers, Assistant Buyers, and regional buying teams; Foster and grow existing and new relationships within account; Educate business partners on products, retail goals, and measurement of success; Build customer presentations demonstrating innovation, shelf positioning, promotions, and pricing; Manage daily business in partnership with customers, including UPC product/item setup, maintenance, logistics and inventory management; Sell-in new products and all promotions; Work with agencies to input Trade Investment Management (Osprey) including system input, trade fund management, direct sales forecasting and projection activities; Strong trade management/budget processing focused on strong ROI; Partner cross-functionally to support Costco depot distribution model, including forecasting, inventory flow, and replenishment planning; Monthly reporting, sales analytics and insights; Evaluate SKU productivity and recommend pack, pricing, or promotional adjustments; Perform other duties as required; P&L management within respective account coverage

Requirements

Sales experience in the Grocery, Drug and/or Mass retail channel(s) is required; Understanding of Costco and the Club channel required; Prior experience using syndicated data to determine customer needs and establish effective pricing and promotional activities; Knowledge regarding Project Management and experience setting up and managing projects in a complex, fast-moving environment; Knowledge regarding relationship management, experience and mindset to work with partners in building initiatives that deliver on goals; Strong cross functional relationships with assigned accounts; Proficient in MS Office Suite (Word, Excel, Power Point, etc.); Ability to manage multiple priorities and multiple brands/categories; High level of organizational skills, good written and oral communication skills; Ability to work independently and meet deadlines; Must be able to multi-task and follow-up when responses are needed; Deep understanding of the assigned Customer and how to develop demand creation plans; Ability to utilize creativity and push beyond the obvious, comfortable going into unchartered territory in setting out recommendations and goals; Problem solver with a solutions oriented mindset; Must be a dynamic leader who can push past obstacles and overcome objections; Understand the value of listening to customers, gaining insights and moving objectives forward; Must be an articulate communicator who can quickly synthesize data; P&L management and strong financial acumen

Nice to have

Bachelor's degree in business or related field; 5+ years' experience; minimum 2 years managing large customers; experience in consumer goods and vitamins and supplements

Benefits

401k with company match; healthcare coverage; performance-based incentives; competitive total rewards package; benefits supporting physical, financial, and emotional wellbeing