Customer Enablement Manager

Nooks is an applied AI lab building revenue agents that help sellers automate busywork across the revenue lifecycle. The company is hiring its first Customer Enablement professional to build Nooks University from the ground up. The role is a senior, self-directed individual contributor position with broad ownership and hands-on execution, focused on creating learning experiences that help customers onboard independently, build confidence using Nooks, and keep learning as the product evolves. The preferred work arrangement is hybrid (3x/week) in the San Francisco office.

Responsibilities

Build Nooks University: design and maintain a customer education program, with clear learning paths and certification tracks for admins, managers, and reps; Make onboarding self-service: create accessible, role-specific learning that helps customers get started with less one-to-one support, especially in the downmarket segment; Create product videos first: record concise walkthroughs, tutorials, and Loom-style videos, and keep content current as the product UI changes; Support ongoing learning: build an everboarding approach that helps existing customers adopt new features, refresh skills, and get more value from Nooks over time; Partner across the business: work with Customer Success, Product, Product Marketing, and Support to identify learning needs, validate content, and connect education to customer and product priorities; Teach customers directly: run enablement sessions and represent Nooks externally when needed; Own the program's tools over time: evaluate vendors for new technology, especially an LMS; Measure and improve: use customer feedback and learning engagement to improve content, certification paths, and the self-service experience

Requirements

5+ years of experience in customer enablement at a high-growth SaaS company; Prior experience building and launching customer-facing enablement or education programs, including taking a program from an early idea to a working customer experience; A strong track record as a self-managed individual contributor who can define priorities, make decisions, and deliver independently; Hands-on skill creating product walkthrough videos and clear learning content, plus confidence running customer enablement sessions; Familiarity with tools such as Loom, Camtasia, or comparable video software; Experience evaluating enablement vendors and implementing learning platforms, with the judgment to choose tools that fit the customer experience; Clear communication, strong cross-functional collaboration, and the ability to keep education accurate as a product changes quickly