Customer Experience (CX) / Implementations Lead (Remote)

DualEntry is an AI-native ERP company founded in 2024. The role involves owning end-to-end ERP implementations and long-term customer relationships, delivering onboarding, go-live execution, and ongoing CX excellence, and working with founders, product, and engineering to shape the roadmap based on customer feedback. This is an intense, hands-on role with full ownership in a fast-moving, early-stage environment.

Responsibilities

Own end-to-end ERP implementations and long-term customer relationships; Deliver best-in-class onboarding, go-live execution, and ongoing CX excellence; Collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback; Establish and evolve implementation methodologies, processes, and operational standards; Challenge the status quo of world-class ERP customer success; Drive outcomes that accelerate customer adoption and satisfaction

Requirements

3–6+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory; Deep understanding of ERP systems, finance workflows, and implementation best practices; Customer-service orientation and enjoyment of solving complex problems; Thriving in fast-moving, early-stage environments with high ownership; Expertise in accounting, audit, ERP systems, CPA

Nice to have

Strong preference for an accounting or audit background; CPA or Big 4 experience is a major plus

Benefits

Significant equity ownership ($60,000+ USD); Remote-first team; 15 PTO days + 12 public holidays; Visa sponsorship option for relocation to NYC within 2 years; Learning & development budget for courses, certifications, and language learning; Co-working spaces or home office support, including setup, internet, and phone; Wellness perks