Customer Experience Representative

Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School members and as such is responsible for presenting a positive image for the company.

Responsibilities

Answers telephones, emails and texts and responds to inquiries in a professional manner; Conducts sales calls for prospective members; Processes student registrations using effective sales/customer service techniques; Resolves customer concerns/complaints using a professional approach; Assists customers with purchases of merchandise and memberships; Greets parents and students as they report to the front desk; Checks in students on the attendance tracking system; Maintains cleanliness of the lobby, snack shack, changing areas, and restrooms; Makes calls to resolve open account problems; Enforces safety rules and regulations to prevent accidents; Administers first aid when necessary

Requirements

Ability to work with children; Excellent communication and organizational skills; High energy; Strong work ethic; Must pass background examinations prior to training

Benefits

Employee discounts; Flexible schedule; Paid on-the-job training; Flexible scheduling; Culture driven company; Employee recognition programs