Customer Experience Test Automation Intern

OpusClip is hiring a CX Test Automation Intern: a software-developer-in-test who sits inside the Customer Experience team and turns real customer tickets into automated UI end-to-end tests. This is a 4-month co-op based in Vancouver, starting January 7, 2027, with the option to extend for a further 8 months. The role is designed as an on-ramp for people moving from CX into data, engineering and customer-facing technical roles.

Responsibilities

Turn customer tickets into automated UI end-to-end tests grounded in real customer reports; Mine support conversations and bug tickets for customer workflows and failure points, reproduce failures, and write automated tests; Map user workflows into testable moments with the CX team and document them for Product and Engineering; Work AI-native with Claude Code or Codex, scoping tasks, reviewing output and helping the CX team adopt similar habits; Bridge CX and Engineering by opening pull requests, responding to code review, reporting flaky or failing tests, and writing up product gaps with customer context, business impact and proposed priority

Requirements

Hands-on vibe coding experience: built and shipped something real with AI assistance (side project, internal tool or script) and can explain what was asked for, what the model got wrong, and how it was fixed; Can read Python and JavaScript/TypeScript: can explain what a short snippet does and spot an obvious bug; Testing mindset: lists happy path, edge cases and failure modes for a feature and ranks them by user impact; Customer empathy: wants to understand what the user was trying to do; Clear communication and cross-functional collaboration: short, specific, readable write-ups and takes feedback without friction; Grasp of business impact: reasons about ROI and opportunity cost; Breaks user workflows into discrete moments: names each step, user decision and failure point

Nice to have

Curiosity or background in video editing and media; Proficient with Claude Code or Codex; Basic web tooling and Git (browser DevTools, branches, commits and pull requests)

Benefits

Own a real test battery that protects paying customers, with your name on every pull request; Work with AI coding tools as a daily practice; Build a track record of automated tests traced to customer evidence, shipped into a production product; Direct access to CX, Product and Engineering teams at a fast-growing AI video company; Manager whose explicit goal is to move strong CX people into technical roles across the company