Customer Onboarding Manager

Smartly.io is seeking an enthusiastic and detail-oriented Customer Onboarding Manager to join our dynamic Onboarding team. As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed customers with the onboarding process, ensuring a seamless and successful transition to the Smartly platform. Your responsibilities will involve working closely with Sales and Customer Success teams to deliver optimal onboarding plans and solutions tailored to our key customers.

Responsibilities

Be a subject matter expert on Smartly.io's products and services; Work closely with Sales and Customer Success teams to deliver tailored solutions; Take ownership of the technical execution of the onboarding plan; Train clients on key aspects of Smartly's platform; Showcase how to set up reporting views; Show how to use feeds to create automations and streamline workflows; Tailor the onboarding journey to each customer; Organize and manage the onboarding process while relieving Customer Success Managers; Collaborate with relevant teams to qualify each case and ensure sales promises can be delivered; Create visually appealing and effective decks using Google Slides

Requirements

3-5 years digital experience; Strong understanding of digital advertising platforms and tools; Experience working with Google Sheets; Proficiency in creating visually appealing and impactful presentations using Google Slides; Excellent communication and interpersonal skills; Detail-oriented and highly organized with strong project management skills; Problem-solving mindset and ability to navigate complex situations; Self-motivated and proactive with the ability to work independently and prioritize tasks; Ability to thrive in a fast-paced and collaborative team environment; Bachelor's degree in a relevant field or equivalent practical experience

Nice to have

Exposure to both paid social (Meta) and programmatic media buying

Benefits

Five weeks paid time off (PTO); 11 company paid holidays; Unlimited sick days; Generous healthcare packages and mental health benefits; 401K plus matching and equity grants; Wellness benefit and learning reimbursement opportunities; Volunteer time off days and company donation matching opportunities; Annual performance bonus; Stock options; Medical/dental/vision insurance; Retirement savings benefits; Parental leave; Life insurance; Disability benefits