Customer Onboarding Manager - United States

Responsibilities

Project manage customer onboardings to successful outcomes, accelerating Time to Value, growing and retaining customers; Collaborate with internal technical resources to empower and train customers to use Insider One’s platform and powerful features as efficiently as possible; Establish credible relationships with all levels of the customer organization, from senior managers to end users of Insider One, to understand their business and technical goals for using Insider One; Help drive early adoption, setting KPIs and success metrics for ROI; Advocate customer business use-cases to product development; Ensure successful transitions to the Customer Success Manager team after onboarding by understanding and documenting client stakeholder roles and hierarchy; Enhance customer experience during onboarding by designing and continually improving processes and materials; Where required, tailor 1:1 onsite and remote onboardings to meet client needs and exceed expectations; Responsible for establishing client’s trust and confidence in Insider One platform; Help drive early adoption, setting KPIs and success metrics for full ROI attainment; Where necessary, coordinate effectively with client agencies and third parties to drive desired outcomes; Ensure highest deliverable quality and client satisfaction to streamline the post-onboarding transition to the Customer Success & Support teams; Where applicable, coordinate with the development team to ensure the custom development is up to standard and meets client expectations; Understand and document client stakeholder roles within an account to ensure smooth & successful transition to the Customer Success Manager team after onboarding; Own project and assume responsibility for successful project implementation while working closely with internal and external stakeholders; Facilitate exceptional user-enablement training and workshops

Requirements

Minimum 5 years experience in SaaS project management and client onboarding; Strong written and verbal communication skills; business fluency in English; Strong time and task management skills are a must; Strong at Communication with Internal & External Stakeholders; Delivering projects in a timely and qualified manner; Understanding of webhooks and API

Nice to have

PM qualifications (Agile, PMP, Prince2) is a plus; Understanding of Google Tag Manager, Google Product Feed, and Google Analytics is an advantage; Exposure to and understanding of AI driven product recommendation tools and algorithms is an advantage; Experience with other CRM, ERP / Marketing Automation platforms as an advantage

Benefits

Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together; Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills; Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru; Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build; Help build the team you want to work with and enjoy rewarding referral bonuses; Opportunities to give back to your community through volunteering and purpose-driven social impact projects; From global retreats to team-building activities, expect year-round events that turn into lifelong memories