Customer Operations Executive - Finnish Market

At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle. Customer Operations sits at the heart of Liberis. We own the merchant journey from onboarding through to in-life support and play a key role in scaling our business across the Nordic markets. We’re looking for a bilingual (Finnish and English) Customer Operations Executive to join our growing Nordics team. This is an excellent opportunity for a graduate or early-career professional to build experience in FinTech, payments and customer operations within a fast-growing international business.

Responsibilities

Be the main point of contact for our merchants across the Nordic markets; Own customer queries end-to-end via phone, email and live chat; Investigate and resolve payment-related issues; Support our partners with day-to-day operational queries and ensure a smooth experience across the merchant journey; Work closely with Sales, Underwriting, Collections and other teams; Share customer feedback to help improve our product and processes

Requirements

Fluent Finnish and English; Strong communication and problem-solving skills; Interest in fintech or financial services; Organised, adaptable and eager to learn

Nice to have

Swedish and/or Danish