Customer Service Agent

We are looking for a Customer Service Agent (AMER) to be the dedicated point of contact for our US markets. This role will support a variety of products including distribution channels, airport parking reservations, lounges, and park-sleep-fly. Based remotely, you’ll work 12 PM – 8 PM EST, 5 days a week (with two days off, Sunday and Monday), managing a combination of inbound and outbound calls, emails, and ad hoc administrative tasks.

Responsibilities

Provide excellent customer service via inbound and outbound telephone calls, email, and online channels; Support customers with bookings, reservations, and product information; Handle distribution channel enquiries professionally and efficiently; Carry out ad hoc administrative tasks to support the wider team; Collaborate with colleagues globally to ensure consistency and service excellence

Requirements

Previous experience in a call centre or customer service role; Strong written communication skills with excellent spelling and grammar; Confident handling both inbound and outbound calls; A customer-first mindset and ability to work independently; Looking for a long-term role with opportunities to grow and develop