Customer Service Rep (5968)

The Customer Service Representative (CSR), also known as an Insider, plays a key role in delivering an exceptional customer experience. This position is responsible for preparing food, taking customer orders, operating the point-of-sale system, maintaining store cleanliness, and supporting the overall operations of the restaurant. CSRs work in a fast-paced environment and help ensure that every customer receives accurate orders, great service, and high-quality products.

Responsibilities

Greet customers in person and over the phone in a friendly and professional manner; Take accurate food orders using the POS system; Answer questions about menu items, specials, and promotions; Resolve customer concerns and escalate issues to management when necessary; Prepare pizzas and other menu items according to company standards; Follow food safety and sanitation guidelines; Ensure products are prepared quickly, accurately, and consistently; Maintain portion control and product quality; Operate cash registers and handle cash transactions accurately; Assist with stocking food items and supplies; Maintain a clean and organized work area; Help with opening and closing duties as assigned; Work collaboratively with team members to ensure efficient store operations; Assist delivery drivers and management when needed; Follow company policies, procedures, and safety guidelines

Requirements

Must be at least 16 years old (or meet state minimum age requirements); Ability to work in a fast-paced team environment; Strong communication and customer service skills; Ability to follow instructions and work with minimal supervision; Ability to stand for extended periods of time; Ability to lift up to 25 pounds; Ability to reach, bend, stoop, and move quickly in a busy kitchen environment; Ability to work near hot ovens and kitchen equipment

Nice to have

Basic math and cash-handling skills preferred

Benefits

Competitive pay; Flexible scheduling; Opportunities for advancement; Team-oriented work environment; Training and development opportunities