Customer Service Rep (CRL)

The Customer Service Representative – Distribution Center is responsible for managing customer communications through phone, email, and chat channels while supporting the operational activities of assigned distribution centers. This role serves as a key communication link between customers, operations, transportation, inventory, and internal support teams to ensure accurate order processing, timely issue resolution, and quality customer experience.

Responsibilities

Manage inbound and outbound customer communication through phone, email, and chat platforms; Process customer orders, order updates, delivery inquiries, and service requests; Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates; Monitor customer orders from entry through fulfillment and delivery completion; Resolve customer concerns and escalate complex issues as appropriate

Requirements

High school diploma or equivalent required; 2+ years of customer service, call center, logistics, or distribution support experience; Strong written and verbal communication skills; Experience managing phone and email customer interactions; Strong organizational and multitasking abilities; Proficiency with Microsoft Office applications; Ability to work in a fast-paced operational environment; SAP or ERP system experience; Manufacturing, distribution, logistics, or supply chain industry experience; Experience supporting multi-location operations

Nice to have

Associate or bachelor’s degree

Benefits

Industry competitive benefits at lowest cost to employee; Work-life balance with PTO and holidays including floating holidays; Pay-for-performance culture with potential for annual raises and bonuses; Training