Customer Service Representative BeNeLux

About the role

The purpose of this role is to manage and optimize customer relationships and order fulfillment within the European Customer Service team. Operating in a professional capacity, the successful candidate will drive customer satisfaction, coordinate cross-functional processes, and independently develop an assigned customer base to support overall business success.

This position operates under a hybrid work arrangement.

Key Responsibilities

Act as the primary point of contact for all business customer inquiries regarding label solutions.

Responsibilities

Manage end-to-end order processing, pricing alignment, and delivery schedule coordination.; Collaborate actively with field sales, logistics, and production teams to ensure smooth and seamless customer service.; Take independent responsibility for managing and developing your assigned customer base with a focus on success and goal-oriented growth.; Work cross-border with international teams to build strong, lasting relationships with customers in the Benelux region.

Requirements

Commercial or technical training, a corresponding university degree, or an equivalent qualification.; Professional experience in B2B sales or corporate customer service, preferably within an international environment.; Mandatory fluency in both Dutch and English.; A creative and entrepreneurial mindset with a passion for driving innovative projects forward.; Strong interpersonal skills to foster cross-border relationships and collaborate effectively within diverse teams.

Benefits

Health & Financial Benefits : *We offer a gross benefit for the supplemental package of mandatory health insurance. *Access to Lyra, our confidential Employee Assistance Program, for personal and professional support. *We provide a free health check every 4 years, and free fruit on-site. *Mandatory participation to the Avery Dennison Pension Fund, employer pays ⅔ of the premium. *Holiday allowance and a year-end allowance.; Time Off & Flexibility : *Annual Leave: Starting at 24 days, increasing to 26 days after 4 years (pro-rated). *Extra Days: 13 additional days per year (+4% ATV allowance, pro-rated) and a bridge day off. Benefit from birth/parental leave in accordance with Dutch labor law, with fully paid partner leave. We also offer flexible working hours and hybrid work options for most positions.; Commuting & On-site Perks : Take advantage of free and enclosed parking in a well-located building, or opt for a commuting allowance/100% reimbursement for public transport.; Professional Development : Invest in your growth with a €500 annual individual training budget, access to lots of internal training/mentoring programs and a budget for hardware when working from home.