Customer Service Representative - BNT Hornby

Bapcor Ltd is Asia Pacific’s leading automotive provider of aftermarket accessories, equipment, service and solutions. We host one of the widest ranges of car parts in the world, with brands including Burson, Autobarn, Midas, Truckline, Premier Auto Trade and Baxters.

We’re more than just automotive — we’re a dynamic, purpose-led organisation powered by people. Our Melbourne-based corporate team plays a critical role in shaping the strategy and success of the Bapcor Group.

In joining our team, you’ll be welcomed into a supportive business that spans more than 1,000 locations with over 5,000 team members across Australia, New Zealand and Thailand. We are passionate about our team, with safety and inclusivity at the forefront of everything we do. We’re also passionate about our customers, products, and living our values of:

- Doing the right thing
- Being in it together
- Giving a damn
- Getting it done

If you’ve got great customer service skills, a full NZ license and a passion for car parts, we’ve got the job for you!

We’re on the lookout for a customer service superstar to join our team – someone who can not only deliver outstanding service but also help our customers choose the right parts to get the job done.

What you’ll bring

Why join BNT? If you haven’t heard (word spreads fast), BNT is an awesome workplace. Apart from a great culture, you get:

This is a full-time role, Monday to Friday (8 am – 5 pm) with alternate Saturday mornings.

Responsibilities

Serving trade customers at the counter and over the phone; Helping customers find the right vehicle parts and solutions; Picking, packing, and processing customer orders accurately; Spotting opportunities to upsell or recommend related products; Building strong relationships with our loyal customer base

Requirements

Customer service experience (automotive or trade industry experience is a big plus); Computer skills are a must (basic excel skills are advantageous); A genuine interest in cars, or parts; Strong communication skills and a positive, can-do attitude; Ability to work in a fast-paced environment and keep things accurate; A team-first approach – everyone pitches in here!; Your birthday off every year; A paid volunteer day annually; Free breakfast every morning; Competitive salary + incentives for results; Exceptional discounts on our products; A flat structure where you’ll work alongside senior leaders; Career growth opportunities with our parent company, Bapcor, which operates across NZ, Australia, and Southeast Asia