Customer Service Representative - Filtration Products - Delhi, OH

We are seeking a Customer Service Representative to join our team in Delhi, OH. In this role, you will work closely with customers, outside sales associates and manufacturers/suppliers. You'll be supporting the sales process and providing outstanding customer service for Filtration products. You'll respond to inquiries by accurately and efficiently processing requests from both customers and the sales team.

Responsibilities

Respond promptly to customer inquiries by phone, email and customer portals; Prepare accurate customer quotations, including pricing, discounts and shipping charges in accordance with company guidelines; Enter customer orders in company ERP system with a high level of accuracy; Monitor and expedite customer orders to help meet required and promised delivery dates; Follow-up on quotes and make outbound calls to support sales growth and customer relationships; Identify areas to up-sell and cross-sell products and solutions based on customer needs; Attend meetings or educational activities to stay up to date on the latest developments with the products

Requirements

3+ years of customer service or inside sales experience in filtration, industrial distribution or a related industry; Proficient with Microsoft Office, as well as email and other business software; Clear and concise verbal and written communication skills; Ability to work effectively both independently and as part of a team; Strong organizational skills with the ability to multi-task and prioritize in a fast-paced environment; Excellent time management skills; Sound judgement and decision-making skills

Nice to have

Trend ERP experience