Customer Service Representative - FT

This is an outdoor, multi-function role where you will assist customers throughout various parts of the rental and return process on our airport lots. Depending on the location, your responsibilities may include checking vehicles, entering information into a handheld device, processing rentals for loyalty customers, assisting customers at exit gates, and checking in vehicles at return. Across all duties, you’ll provide professional, friendly customer service to help ensure a smooth, efficient, and positive experience for every customer.

Responsibilities

Assist customers throughout various parts of the rental and return process on airport lots; Check vehicles; Enter information into a handheld device; Process rentals for loyalty customers; Assist customers at exit gates; Check in vehicles at return; Provide professional, friendly customer service to ensure a smooth, efficient, and positive experience for every customer

Requirements

Valid Driver's License; Basic computer skills (typing, data entry); Effective verbal communication and customer service skills; A customer-first mindset with a genuine desire to help people and create positive experiences; Strong customer service skills, including professionalism, patience, and clear communication; Willingness to work outdoors and stay active; Flexibility to work all shifts; Must be able to type, sit, stand, walk, or move throughout the rental lot, enter and exit vehicles for prolonged periods, and drive a variety of vehicles; Must be 18 years of age and legally authorized to work in the United States; This position requires regular, on-site presence and cannot be performed remotely

Nice to have

6 months retail or customer service experience in a fast-paced environment

Benefits

On-the-job training; Paid time off; Medical, dental and other insurance; Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses; Retirement benefits (401k); Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars