Customer Service Representative – Hotel Reservations (Remote)

Location
Washington DC

Customer Service Representative – Hotel Reservations (Remote)
About the Role:
Assist clients with booking, updating, and managing hotel reservations while delivering exceptional customer service—all from your home office.

Key Responsibilities:
- Help clients choose and book hotel accommodations

- Provide details on amenities, pricing, and availability

- Manage reservation changes and maintain accurate records

- Communicate professionally via phone, email, and messaging

Qualifications:
- Strong communication and hospitality skills

- Professional, detail-oriented, and self-motivated

- Basic computer proficiency and reliable internet

- Customer service or hospitality experience is a plus

What We Offer:
- Flexible remote schedule

- Training and access to booking tools

- Supportive team culture

- Income-earning possibilities based on performance

- Travel discounts and perks

Responsibilities

Help clients choose and book hotel accommodations; Provide details on amenities, pricing, and availability; Manage reservation changes and maintain accurate records; Communicate professionally via phone, email, and messaging

Requirements

Strong communication and hospitality skills; Professional, detail-oriented, and self-motivated; Basic computer proficiency and reliable internet; Customer service or hospitality experience is a plus

Benefits

Flexible remote schedule; Training and access to booking tools; Supportive team culture; Income-earning possibilities based on performance; Travel discounts and perks