Customer Service Representative

Are you a detail-oriented and customer-focused professional looking for an exciting opportunity? We are seeking a Customer Service Representative to join our team! In this role, you will be responsible for processing customer orders accurately and efficiently while delivering industry-leading service. You will also provide essential information about our products, promotions, and services to both internal and external customers. If you thrive at problem-solving, and are passionate about providing exceptional customer experiences, we'd love to hear from you! We are a growing company and a leading manufacturer of nutritional supplements, dedicated to enhancing the wellbeing of our customers.

Responsibilities

Answer customer calls in a professional, timely and friendly manner to process orders, provide promotional information, and advise of out of stocks; Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied; Verify customer account details, including address, alternate shipping address, etc.; Accurately and efficiently process customer orders received by fax/email/online and/or EDI within 24-hour turnaround; Collaborate with outside sales representatives to provide best-in-class service to retail customers; Work closely with Customer Service team, Sales Representatives, Accounts Receivable and the Shipping department to ensure orders are entered and processed within 24-hour turnaround period; Work with Finance team to resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding, and adjusting bills

Requirements

Minimum of 2-3 years in customer service and data entry; Proficiency in computer applications, including Microsoft Office (Word, Excel, SharePoint, Outlook, Teams); Detail-oriented with professional appearance and communication skills – written, verbal, and non-verbal; Proven ability to deal with high profile accounts and customers, with high success rate of resolving customer issues; Skilled in providing outstanding customer service to both internal and external customers; Calm and comfortable with change in a deadline-driven environment

Benefits

Competitive total compensation package; Best in class benefits; Outstanding medical, dental, vision plans; Health and dependent FSA; Employer-paid life and long-term disability insurance; 401(k) with company match; Financial planning and education sessions; Discount on company products; Safety footwear allowance; Shift differentials for afternoon and night shift positions; On demand pay; Wellness days – 10 days per year; Vacation days – 15 days per year; 10 paid holidays per year; Employee Assistance Program (EAP); Employee appreciation events and lunches