Customer Service Representative

Enthusiastic people to assist our customers by answering IDT products and services questions by opening their accounts to review their information and provide them the details needed. A customer service representative will maintain our customers' records by updating their account information and will be responsible to solve products or service problems by addressing the complaints or comments and clarifying them. Determining the cause of the problem is key to select and execute the best resolution. As a customer service representative we need you to be our ambassador on the phone, spreading the word and recommending potential products or services, being an advocate and the voice of the customer to management and provide feedback of improvements needed by collecting customer information and analyzing customer needs.

Responsibilities

Assist customers by answering IDT products and services questions and providing them the details needed; Maintain customers' records by updating their account information; Solve products or service problems by addressing complaints or comments and clarifying them; Determine the cause of the problem to select and execute the best resolution; Be an ambassador on the phone, recommending potential products or services; Be an advocate and the voice of the customer to management and provide feedback of improvements needed by collecting customer information and analyzing customer needs

Requirements

English 85%; Positive attitude; Professionalism; Schedule flexibility; Documentation Skills; Multi Tasking; High School Diploma; Computer skills & aptitude; Problem-solving skills and the ability to think under pressure; Communication (via phone, email and chat) skills; Team player; People oriented; Ownership to follow up on situations

Nice to have

Previous customer service experience (desired)

Benefits

Competitive salary; Bonuses; A great and positive workplace; Parking Subsidy; Life and Medical Insurance; Benefits and Discounts; Growth opportunities; Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)