Customer Service Representative

Responsibilities

Process inbound customer calls from customers regarding order status, pricing, product availability and delivery schedules; Develop knowledge of assigned customers specifically basic understanding of the buying process for OEM and MRO customer base; Demonstrate basic understanding of SunSource's customer procedures and tools and be able to process orders, quotes, returns, navigate the pricing system, interpret pricing structure, and utilize internal support systems; Demonstrate the required ability to orchestrate resources to meet customer needs which include technical support, warehousing, finance, service and fabrication centers and purchasing; Demonstrate basic knowledge of SunSource technology and service offerings

Requirements

Two years of industrial repair and/or industrial distribution experience; 2+ years of customer service experience in a manufacturing or distribution environment; Proficient with software programs relating to the customer service position, including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs; Demonstrate strong verbal and written communication skills as well as strong problem-solving skills; Demonstrate ability to identify, from existing orders, incremental selling opportunities within current customers and to communicate and work with outside sales to win new business