Customer Service Representative

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. Start your journey with OBE and help us build the future.

Responsibilities

Develop meaningful relationships with internal and external customers; Be the main point of contact for our customers and take full ownership of customer communication and ensure we deliver on our commitments; Receive and accurately process orders and enter orders into ERP system; Review sales orders for accuracy and release to production for a schedule review; Maintain orders as needed, processing adds, deletes, or changes; Provide timely and comprehensive order status updates to customers; Identify and resolve issues before they impact schedules; Collaborate with the scheduling team to address scheduling issues; Work with EPICS and EPICOR ERP systems

Requirements

A commitment to safety-first; A minimum of two years' experience in customer service; Strong organizational and planning abilities and excellent analytical and problem-solving skills; Must be able to work independently in a fast-paced team environment and prioritize work to meet required deadlines; Innate ability to apply listening skills and providing detailed responses regarding order completion; Intellectual curiosity towards improving processes within the department; Must be a team player who is willing to directly assist the team as needed; Strong ability to build trusting relationships; Integrity, professionalism, and customer-focused problem-solving skills; Strong interpersonal, written, and verbal communication skills; A growth mindset with a drive to exceed expectations; Proficiency with computers including Microsoft Excel, Word, and Outlook

Benefits

Industry competitive benefits at the lowest cost to the employee; Work-life balance with PTO and holidays including floating holidays; Pay-for-performance culture with potential for annual raises and bonuses; Training equipped with the knowledge and skills needed to succeed