Customer Service Representative

Sutherland is a leading global provider of transformative digital services and solutions, specializing in artificial intelligence, automation, cloud engineering, and advanced analytics. Collaborating with iconic global brands, our market-leading technologies and digital engineering services drive rapid innovation and scalable business transformation. With over 363 unique inventions, including 250 AI-based innovations, we deliver groundbreaking digital outcomes through our seamless "as-a-service" model. Our tailored solutions help optimize business operations, create exceptional experiences, and enable clients to achieve their strategic goals with agility.

Role Description

This is a full-time on-site role, located in Cairo, Egypt, for a Customer Service Representative. Responsibilities include managing inbound and outbound customer interactions to provide support, resolving inquiries efficiently, ensuring customer satisfaction, and identifying opportunities to improve customer experience.

Requirements

Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction; Ability to enhance Customer Experience and maintain high Customer Service standards; Strong communication, problem-solving, and interpersonal skills; Ability to work on-site in Cairo, Egypt, with a passion for delivering exceptional customer experiences; Fluency in English