Customer Service Representative

Greeting!!

Aarna HR Solution s is a Human Resource Recruitment Company providing services to Various IT, ITES and Non- IT companies across India. Aarna Solutions strive towards hiring the best and the brightest talent in the industry. We hire individuals with a strong sense of pride in their performance, team spirit, and a desire to excel.

We have immediate openings for “ Customer Service Representative ” one of our Reputed Client for Bangalore location.

Position : Customer Service Representative

Project Location : Bangalore

Exp. Level: 2 – 3 years of Customer Service experience

Performance Management

- Internal Productivity/Utilization/Accuracy/Turn Around Time/Quality KPI’s
- To comply with all Focal Points and departmental goals as determined at the beginning of each calendar Year.

Scope

- Back off ice support to GSM Customer Service activities

Work experience

- 2 to 3 years Customer Service experience is desirable, preferably gained in electronic industry. Fresh diplo ma/graduates are encouraged to apply.

Skills & Abilities

Shwetha

HR Recruiter

Mob No: +91-9108013329

Shri Vidyaranya Prathishtana

No 808, Vidyaranyapura Main Road,

Landmark above SBH Bank, Opp to Coffee Day

Bangalore - 560097

Responsibilities

Order Creation management: Receive, check and enter customer orders in SAP. Follow-up with local customer service representative or internal departments on missing or incorrect data.; Order maintenance management: Action requests (quantity changes/pull-in/push-out/cancellation) with the internal stakeholders compliant with customer T&C’s when defined or per organization policies.; Order Confirmation management: Validate organization delivery schedule with internal stakeholders and communicate organization response to front office CSR.; Embrace and apply the Market Based Management culture and philosophy.; Open to work on shift timing as required to meet business needs.; Perform other related back office duties as assigned by management.

Requirements

Diploma/Graduate; English language is mandatory both written and oral proficiency; Good PC skills are necessary including Microsoft Excel, Word & Outlook.; Accurate data processing; Sense of urgency; Good Time management in meeting deadlines; Eye for details; Clear and concise written and oral communication with internal contacts.

Nice to have

Knowledge of SAP / ERP system would be preferred.; Chinese, Mandarin spoken and simplified/traditional written; The ideal candidate will demonstrate team work, pro-activeness, and flexibility in supporting business needs.; The candidate will have an organized approach, is expected to work independently in a high pressure environment.; Confidentiality is a requirement in this position.