Customer Service Representative

Sutherland is an AI-driven business transformation partner that helps leading enterprises improve their operations through AI, automation, cloud computing, advanced analytics, and digital engineering.

Responsibilities

Provide first-line technical support to customers via phone.; Troubleshoot and resolve hardware and software issues; Guide users through troubleshooting steps; Analyze technical problems and ensure timely resolution; Document incidents, troubleshooting steps, and resolutions in support systems; Escalate complex issues when required; Collaborate with internal teams to improve support processes and knowledge bases; Maintain a high level of customer satisfaction

Requirements

English level: B2 / C1; Graduates and dropouts are welcome to apply; Good communication and problem-solving skills; Basic technical troubleshooting knowledge; Flexibility to work rotational shifts; Customer-focused mindset; Ability to work effectively in a fast-paced environment; Location: New Cairo; Work Model: On-site