Customer Service Representative

Job Title: Customer Service Representative. Location: Sanganer, Jaipur, Rajasthan. Job Type: Full Time - Work from Office.

Responsibilities

Build strong relationship with existing customer and build new customer for the company; Be the voice of our client and deliver delightful experiences across chat, email, and calls; Resolve customer queries with speed, empathy, and a smile; Collaborate with logistics, tech, and design teams to ensure smooth operations; Gather feedback that helps shape the future of our brand; Create invoices on QuickBooks and follow up with the customer; Maintain the customer data and share the reports to upper management

Requirements

English fluency is a must; Calm under pressure and solutions-oriented; Obsessed with delivering top-notch service; 0–2 years of prior customer service experience

Nice to have

Freshers with zeal to grow and excel in the industry are also preferred