Customer Service Representatives - Emergency (Virginia State Residents)

We’re Sutherland and we’re seeking Customer Service/Emergency Services Representatives. Join us and support one of our public utility clients while working with leading technologies and systems as well as a dedicated team of leaders and peers to support you.

Because our client is a public utility, we support them and their customers 24/7. Employees must have full availability to work various shifts and able to work at least one weekend day.

The Emergency Customer Service Representative will deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence. This includes:

Responsibilities

Agents will be handling various types of customer service calls (i.e. service requests, billing questions, energy conservation advice, etc.); Will be handling calls related to power outages and other emergency situations.; Must be an active listener and can leverage probing question skills to provide resolutions.; Agents will also educate customers on suppliers and energy choice programs.

Requirements

Excellent verbal and written communication skills; Full time availability; Driven by solving problems and meeting goals; Familiar with Microsoft Office; Experienced in customer service with strong multi-tasking skills; High school diploma or equivalent

Benefits

Hourly rate - $15 per hour with available performance incentives.; Prefer overnights? Agents working overnight shifts earn an extra $1 overnight premium!; Medical, dental and vision benefits; Paid training & PTO; Advancement opportunities – 80% of our frontline leaders have been promoted from within; Additional pay incentives as well as monthly rewards & recognition programs; Employee Discounts; EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland