Customer Service Representatives

Sutherland is a global leader in customer experience and business process transformation, providing innovative solutions and support services to leading brands worldwide. With a strong presence in Egypt, Sutherland offers a professional and dynamic work environment, career development opportunities, and a diverse workplace where employees can grow and build successful careers.

Responsibilities

Handle customer inquiries and provide professional support.; Respond to customer requests and resolve issues efficiently.; Provide accurate information about products and services.; Ensure a positive customer experience throughout every interaction.; Handle customer complaints professionally and provide suitable solutions.; Maintain accurate records of customer interactions.; Follow company policies, procedures, and quality standards.; Escalate complex cases when necessary.

Requirements

English level B2 or above .; Graduates and dropouts are welcome to apply.; Maximum age: 40 years old .; Willing to work on-site .; Flexible with rotational shifts.; Excellent communication and problem-solving skills

Benefits

Company-provided transportation.; Social insurance.; Medical insurance.; 24/7 door-to-door transportation for ladies working night shifts.